INVOICES, CUSTOMER INVOICES & CREDIT NOTES
Accounting and Invoicing Terms and Conditions
Effective Date: 19 October 2026
Last Updated: 19 October 2026
Company: Ultimate Gadgets
Website: www.ultimategadgets.odoo.com
Contact Email: contact@ultimategadgets.odoo.com
Telephone/WhatsApp: +254 758 585 540
Business Location: Nakuru, Kenya
1. Introduction and Acceptance of Terms
These Invoices, Customer Invoices & Credit Notes Terms and Conditions govern the preparation, issuance, delivery, processing, management, correction, and cancellation of invoices and credit notes associated with purchases, transactions, and other financial dealings conducted through the Ultimate Holdings website.
In these terms, “the Company,” “we,” “our,” and “us” refer to Ultimate Holdings. “Customer,” “you,” and “your” refer to any individual, business, organisation, or other entity that accesses our website, requests a quotation, places an order, receives an invoice, makes a payment, or otherwise participates in a transaction with the Company.
These terms form part of the broader terms and conditions applicable to the use of our website. They should be read alongside our applicable sales policies, payment terms, refund policy, privacy policy, delivery policy, and other relevant contractual documents.
By requesting an invoice, placing an order, submitting payment, or using our invoicing facilities, you acknowledge that you have had an opportunity to review these terms. Where applicable law requires express consent, your acceptance will be obtained in the required manner.
Nothing in these terms is intended to remove or restrict a consumer protection, statutory refund, contractual, or other legal right that cannot lawfully be excluded or limited.
2. Purpose and Scope
The purpose of these terms is to establish a consistent framework for handling customer invoices and credit notes, maintaining accurate financial records, processing payments, and addressing discrepancies that may arise during commercial transactions.
These provisions apply to invoices issued for eligible goods, services, subscriptions, professional work, digital products, deposits, advance payments, and other transactions expressly offered by the Company.
They apply to individual customers, business customers, authorised representatives, and other parties who receive or rely on an invoice issued by the Company.
An invoice records a financial transaction or payment request. Unless expressly stated otherwise, an invoice alone does not guarantee product availability, confirm shipment, establish that payment has cleared, or prove that all contractual obligations have been completed.
The specific rights and obligations of the parties depend on the applicable order confirmation, agreed commercial terms, payment status, and relevant law.
3. Definitions
For the purposes of this document:
Invoice: A document issued by the Company recording a transaction, identifying amounts payable, or requesting payment for goods or services.
Customer Invoice: An invoice issued to an identified customer containing transaction details, pricing, applicable taxes, payment instructions, and other relevant information.
Credit Note: A financial document issued to reduce or reverse all or part of a previously issued invoice.
Debit Adjustment: A documented correction that increases an amount payable where a valid contractual or accounting basis exists.
Transaction: Any purchase, sale, payment, refund, service engagement, or other financial arrangement involving the Company.
Order Confirmation: A communication confirming acceptance of an order or specifying the conditions under which the order may proceed.
Payment Provider: A third-party payment service, bank, card processor, electronic wallet, or other authorised payment intermediary.
Business Day: A day on which the relevant business or financial institution ordinarily operates, excluding applicable public holidays.
Tax: Any applicable value-added tax, sales tax, withholding tax, levy, duty, or other government-imposed charge.
Refund: Money returned to a customer following cancellation, overpayment, a qualifying claim, or another valid basis.
Dispute: A disagreement concerning an invoice, payment, delivery obligation, credit note, contractual term, or related transaction.
Authorised Representative: A person authorised by a customer or the Company to act on their behalf in relation to a transaction.
4. Issuance of Invoices
The Company may issue invoices electronically or in another legally acceptable format. Electronic invoices may be sent by email, displayed through a customer account, or provided through another agreed communication channel.
Each invoice should contain the information reasonably necessary to identify the transaction, including, where applicable:
The Company's trading name and contact information.
The customer's name or registered business name.
A unique invoice number.
The invoice date and payment due date.
A description of the goods or services covered.
Quantities, unit prices, discounts, and applicable charges.
Applicable taxes and the total amount payable.
The accepted payment methods and payment instructions.
Relevant order references and contractual conditions.
The precise information shown may vary depending on the nature of the transaction, the customer's location, and the requirements of applicable tax or accounting law.
The Company will take reasonable steps to ensure that invoices are accurate and issued in a timely manner. However, customers remain responsible for reviewing invoices and reporting apparent errors promptly.
5. Invoice Numbers and Financial References
Each invoice may be assigned a unique identification number or reference to support accounting, customer service, reconciliation, auditing, and transaction tracking.
Customers should include the relevant invoice number when making payments, requesting corrections, seeking refunds, or contacting the Company about a transaction.
An invoice reference does not, by itself, constitute proof of payment, acceptance of an order, or completion of a delivery obligation.
The Company may use sequential numbering, accounting software, or another suitable recordkeeping system, provided its practices comply with applicable requirements.
Duplicate invoices may be supplied when reasonably necessary. A duplicate document will be identified or handled appropriately to reduce the risk of duplicate payment.
6. Accuracy of Customer Information
Customers are responsible for providing accurate and complete information when requesting invoices or placing orders.
Such information may include names, business registration details, billing addresses, email addresses, telephone numbers, tax identification information where required, and relevant purchase references.
Customers should notify the Company promptly if their billing details change or an invoice contains an incorrect name, address, tax reference, or other material information.
The Company may request reasonable evidence before amending an invoice where the proposed change affects tax reporting, ownership, payment allocation, or accounting records.
The Company will not knowingly alter an invoice to misrepresent a transaction, conceal the identity of a party, evade taxes, or produce an inaccurate financial record.
7. Quotations, Estimates, and Pro Forma Invoices
A quotation or estimate communicates proposed pricing and commercial terms. Unless expressly stated otherwise, it is not a final tax invoice and does not necessarily create an obligation to supply goods or services.
A pro forma invoice is generally a preliminary document used to communicate anticipated costs or proposed payment arrangements. It may not constitute evidence that a completed sale has occurred or that a tax liability has arisen.
Customers should examine the document title, payment conditions, validity period, and any accompanying order confirmation before making payment.
Where a quotation expires, prices change, or availability becomes uncertain, the Company will communicate relevant changes before accepting an order where required.
A quotation will not override a subsequently agreed contract unless the parties expressly agree otherwise.
8. Prices, Currency, Taxes, and Additional Charges
Prices will be communicated in the currency indicated on the relevant product listing, quotation, invoice, or order confirmation.
Where a transaction involves currency conversion, the amount charged by a bank or payment provider may differ from the displayed amount because of exchange rates, processing charges, or international payment fees.
Applicable taxes will be identified or calculated as required by law. The Company will not represent a tax-inclusive price as tax-exclusive, or the reverse, in a manner that misleads customers.
Any delivery charge, service charge, transaction fee, or other additional cost payable by the customer should be disclosed before the customer becomes contractually committed to the transaction.
The Company may correct a genuine pricing or calculation error, subject to applicable law and the terms governing the order. If an error materially changes the agreed price, the Company will seek the customer's agreement or provide any cancellation rights required by law.
9. Payment Obligations and Due Dates
Customers must pay valid invoices according to the payment terms expressly agreed for the transaction.
An invoice may specify payment in advance, a deposit, instalments, payment upon completion, or another agreed schedule.
Payment is generally considered received when the relevant funds have been successfully credited or otherwise confirmed through the agreed payment method, subject to any applicable settlement or reversal rules.
A screenshot, payment instruction, pending bank transfer, or unverified transaction notification may not be sufficient to establish that funds have cleared.
Customers should retain transaction references and payment confirmations until the relevant transaction has been reconciled.
Where a payment fails, is reversed, or is not received, the Company may notify the customer and request clarification. Any suspension, cancellation, interest, or recovery measure must have a valid contractual and legal basis.
10. Accepted Payment Methods
The Company may accept payment methods expressly displayed on its website or communicated through an authorised representative.
These may include bank transfers, debit or credit cards, electronic wallets, PayPal, mobile money, or other supported services.
Payment availability may vary according to the customer's location, the currency involved, the payment provider's requirements, and applicable legal restrictions.
Customers must use payment accounts they are authorised to operate and must comply with the terms of the relevant payment provider.
The Company will not knowingly request passwords, one-time authentication codes, or other credentials that should remain confidential.
If payment instructions appear suspicious, inconsistent, or different from the details previously confirmed by the Company, customers should verify them through an independently established official contact channel before transferring funds.
11. Payment Verification and Reconciliation
The Company may verify incoming payments against its bank statements, payment processor records, mobile money confirmations, and internal accounting records.
A payment may require additional verification where the transaction reference is missing, the amount differs from the invoice, the payment appears duplicated, or the payment provider has flagged the transaction for review.
Customers should cooperate reasonably with requests for transaction references or other non-sensitive evidence necessary to resolve a discrepancy.
The Company will not request a customer's full card security code or banking password as a means of reconciling an invoice.
Where an overpayment or underpayment is identified, the parties may agree on a refund, credit, outstanding balance, or other lawful adjustment.
12. Order Acceptance and Fulfilment Status
An invoice should be read together with the relevant order confirmation and fulfilment terms. The issuance of an invoice does not automatically mean that the Company has accepted every order or completed every obligation.
Customers should review whether the transaction is confirmed, pending payment, awaiting verification, cancelled, ready for fulfilment, or completed.
Important disclosure concerning delivery: The Company must clearly state the fulfilment arrangements that apply to each product or service before accepting payment. If the Company does not ship or deliver the goods or services offered through a particular website, this must be disclosed prominently on the relevant product pages, at checkout, and before payment. Customers must not be charged for a physical product or service on the representation that it will be delivered if the Company has no intention or ability to fulfil that commitment.
Where no delivery or fulfilment is offered, the Company must accurately describe what, if anything, the customer is purchasing and must not imply that payment guarantees shipment. Any transaction accepted contrary to an express delivery commitment will remain subject to applicable contractual and consumer protection law.
Where the Company does offer delivery or service fulfilment, the relevant delivery policy, estimated timeframes, exclusions, and cancellation or refund rights will apply.
13. Invoice Amendments and Corrections
Customers should review each invoice promptly after receiving it.
If an invoice contains a genuine mistake, the customer should contact the Company and provide the invoice number, an explanation of the error, and reasonable supporting documentation.
Corrections may involve an amended invoice, a cancellation and replacement invoice, a credit note, or another accounting adjustment appropriate to the circumstances.
The Company will assess requests fairly and may verify the original transaction before making changes.
An invoice will not be altered merely to create an inaccurate record of a purchase, change the actual recipient of goods or services without justification, misstate tax treatment, or conceal a financial obligation.
Where a correction affects the amount payable, the Company will explain the adjustment and provide an updated statement or document where appropriate.
14. Customer Invoices and Business Purchases
Business customers may request invoices containing additional information reasonably required for internal accounting, procurement, or tax compliance.
Such information may include a company name, purchase order number, business address, or relevant tax identification details.
Customers should submit these details before the invoice is finalised whenever possible.
The Company may decline a requested amendment if it cannot verify the change or if the requested document would misrepresent the transaction.
The customer is responsible for determining whether an invoice satisfies its own internal procurement requirements. The Company will provide accurate information reasonably available to it but does not guarantee that every invoice will meet the administrative requirements of every third-party organisation.
15. Credit Notes: Purpose and Eligibility
A credit note records a reduction in the amount payable under an earlier invoice or reverses an amount previously invoiced, where appropriate.
Credit notes may be issued following a qualifying cancellation, approved refund, returned product, price adjustment, duplicate charge, overbilling error, service adjustment, or other legitimate accounting event.
A credit note should identify the original invoice where possible, explain the reason for the adjustment, state the amount credited, and show any applicable tax adjustment.
Issuing a credit note does not automatically mean that cash has been refunded. The credit may instead reduce an outstanding balance or be applied to a future invoice where permitted and agreed.
Customers should read the credit note carefully and contact the Company if the amount or explanation appears incorrect.
16. Credit Note Processing
The Company will review credit note requests against the original transaction, the applicable sales terms, relevant evidence, and applicable law.
Where a request is approved, the Company will issue an appropriate accounting document and communicate how the credit will be applied.
Depending on the circumstances, a credit may be applied to the original invoice, refunded through the original payment method, or handled through another lawful arrangement agreed by the parties.
The time required to process a credit note or refund may depend on verification requirements, banking systems, payment providers, and statutory deadlines.
The Company will not use an internal accounting procedure to defeat a refund right that the customer is legally entitled to exercise.
17. Refunds and Reversals
Refund eligibility will depend on the applicable sales terms, the nature of the transaction, the reason for the request, and applicable law.
Customers should submit refund requests through the Company's official contact channels, quoting the invoice or order reference and explaining the circumstances.
Where reasonable, the Company may request supporting information needed to identify the payment and assess the claim.
Approved refunds will normally be returned using the original payment method where practicable. An alternative method may be used where appropriate and lawfully agreed.
Third-party processing times are outside the Company's direct control, but the Company will communicate relevant information available to it.
Nothing in this document excludes refunds required by law or permits the Company to retain money where retention would be unlawful.
18. Cancellations and Credit Adjustments
Customers wishing to cancel an order should contact the Company as soon as possible.
Whether cancellation is available may depend on whether the order has been accepted, whether work has begun, whether a product has been dispatched, the type of service purchased, and applicable statutory rights.
Where a cancellation is accepted, the Company will determine whether an invoice should be cancelled, reduced, or credited.
Any cancellation charge must be disclosed where required and must have a valid legal or contractual basis. The Company will not impose arbitrary charges merely because a customer exercises a statutory cancellation right.
Where a customer has paid in advance, the Company will explain the treatment of the payment and any refund or credit due.
19. Duplicate Invoices and Duplicate Payments
If a customer receives two copies of the same invoice, the customer should verify whether they are duplicate documents or represent separate transactions.
The same invoice should not be paid twice merely because it was received through multiple communication channels.
Where a duplicate payment occurs, the customer should notify the Company and provide the relevant payment references.
The Company will investigate and, where the duplicate payment is confirmed, arrange an appropriate refund or credit, subject to applicable legal requirements and reasonable verification procedures.
The Company may request sufficient evidence to prevent fraudulent refund requests, but verification should be proportionate to the amount and circumstances involved.
20. Overdue Invoices and Outstanding Balances
Where a valid invoice remains unpaid after its agreed due date, the Company may send reminders and request payment.
The Company may also discuss a payment arrangement with the customer where commercially reasonable.
Any late-payment interest, collection cost, or administrative charge must be disclosed where legally required and must be authorised by the relevant contract and applicable law.
The Company will not claim a charge merely because it has entered a balance into its accounting system.
Where an invoice is disputed in good faith, the customer should identify the disputed amount and provide the reasons for the dispute. The parties should make reasonable efforts to resolve the matter without unnecessarily escalating it.
21. Disputed Invoices
Customers should notify the Company promptly if they dispute an invoice, credit note, tax calculation, payment allocation, or other accounting entry.
The notice should include the invoice reference, the amount disputed, the basis of the disagreement, and any relevant supporting documents.
The Company will review the available information and may issue a correction, explain the calculation, request further evidence, or maintain the original invoice where it is accurate.
Where only part of an invoice is disputed, the parties should consider whether the undisputed portion can be paid while the remaining issue is investigated, provided this is consistent with the applicable contract and law.
Neither party is required to accept an inaccurate financial record merely to resolve a disagreement.
22. Fraud Prevention and Suspicious Transactions
The Company may conduct reasonable checks to protect customers, prevent fraud, and comply with applicable financial regulations.
Where a transaction raises a legitimate concern, the Company may seek clarification or suspend processing for a reasonable period where permitted by law.
Examples include apparent payment manipulation, suspected identity misuse, altered receipts, unauthorised payment instructions, and inconsistent transaction records.
The Company will handle such matters in accordance with applicable law and will not treat a customer as having committed fraud solely because a payment has been delayed or an invoice has been disputed.
Customers who suspect that an invoice or payment request is fraudulent should contact the Company using verified contact information.
23. Recordkeeping and Accounting Records
The Company may retain invoices, credit notes, transaction confirmations, payment records, correspondence, and related accounting information for legitimate business, tax, audit, legal, and regulatory purposes.
Records will be maintained for the periods required by applicable law and for any additional period reasonably necessary for lawful business purposes.
The Company may use accounting software, secure digital storage, authorised professional advisers, and service providers to manage these records.
Access to financial information will be limited as appropriate to protect confidentiality and comply with data protection obligations.
Customers should retain copies of invoices, credit notes, payment confirmations, and relevant correspondence for their own records.
24. Electronic Invoices and Communications
The Company may communicate invoices, credit notes, payment reminders, and accounting adjustments electronically.
Customers should provide a valid email address and take reasonable steps to ensure that messages from the Company can be received.
A message may be delayed or filtered by a third-party email service. Customers who have not received an expected invoice should check their spam or junk folder and contact the Company if necessary.
Electronic documents may be downloaded or printed for recordkeeping, subject to applicable law.
Where a particular transaction or jurisdiction requires a specified invoice format, electronic signature, tax authority validation, or another formal process, the Company will follow the requirements applicable to that transaction.
25. Privacy and Confidentiality
The Company will handle personal information contained in invoices and related accounting records in accordance with its privacy policy and applicable data protection law.
Financial documents may contain names, contact information, transaction references, business details, and other information necessary for accounting or legal compliance.
The Company may disclose relevant information to authorised payment providers, accountants, auditors, tax authorities, regulators, legal advisers, or courts where there is a lawful basis for doing so.
The Company will take reasonable steps to protect financial records against unauthorised access, alteration, loss, or disclosure.
Customers should avoid sending unnecessary sensitive information when requesting invoice corrections or refunds.
26. Third-Party Payment Providers
Payments may be processed through independent third-party providers.
Such providers may apply their own terms, verification procedures, settlement schedules, transaction limits, fees, and refund processes.
The Company does not control every decision or processing delay caused by a third-party provider.
However, the use of a third-party provider does not automatically release the Company from its own contractual or statutory obligations.
Where a payment issue arises, the Company will cooperate reasonably with the customer and relevant provider to establish the status of the transaction.
Customers should use official payment channels and verify payment instructions before transferring funds.
27. Errors, Technical Issues, and System Availability
The Company may occasionally experience technical problems affecting invoice generation, email delivery, payment confirmation, or access to accounting records.
Where an error is identified, the Company will take reasonable steps to correct the affected record or provide the customer with the necessary information.
A technical failure does not automatically extinguish a valid payment obligation, nor does it permit the Company to demand duplicate payment for a transaction already paid.
If the website displays inconsistent totals or payment instructions, customers should seek clarification before completing the transaction.
The Company may temporarily restrict access to invoicing features for maintenance, security, or operational reasons, subject to applicable contractual obligations.
28. Limitation of Liability
To the extent permitted by law, the Company will not be responsible for indirect losses that could not reasonably have been anticipated when the relevant agreement was made.
Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, deliberate wrongdoing, or any other liability that cannot lawfully be excluded or limited.
The Company will not rely on this section to avoid an obligation to issue an accurate invoice, process a legally required refund, honour an enforceable contract, or comply with an applicable court order.
Customers remain responsible for checking financial documents and reporting discrepancies within a reasonable period, without prejudice to statutory rights that may apply.
Any limitation of liability must be interpreted consistently with mandatory consumer protection law and other applicable legal requirements.
29. Customer Responsibilities
Customers agree to provide accurate billing information, use authorised payment methods, review invoices, retain relevant transaction records, and communicate discrepancies honestly.
Customers should not knowingly submit forged receipts, request false invoice descriptions, manipulate accounting records, or use another person's payment information without authority.
Customers are encouraged to resolve ordinary accounting questions through the Company's customer service channels before initiating formal proceedings, where doing so is reasonable and does not compromise any legal right or applicable deadline.
Nothing in this section prevents a customer from reporting suspected wrongdoing to an appropriate authority or seeking independent legal advice.
30. Complaints and Internal Resolution
Customers may raise complaints concerning invoices, payment allocation, credit notes, refunds, or other accounting matters by contacting:
Email: ultimateholdings.support@gmail.com
Telephone/WhatsApp: +254 758 585 540
The complaint should identify the relevant transaction and clearly explain the requested resolution.
The Company will review complaints fairly and may request further information where necessary.
Where appropriate, the Company will provide an explanation, correct an error, issue a credit note, or discuss another reasonable resolution.
The Company aims to handle complaints professionally and without unnecessary delay. However, the time required may depend on the complexity of the dispute and the availability of supporting records.
Customers retain any right to approach a competent regulator, consumer protection body, payment provider, or court.
31. Dispute Resolution and Legal Proceedings
The Company encourages parties to attempt a reasonable, good-faith resolution of disputes relating to invoices and payments.
Where appropriate, the parties may consider negotiation, mediation, or another lawful dispute-resolution procedure before commencing litigation.
Any mediation or alternative procedure will be voluntary unless a valid agreement or applicable law provides otherwise.
Nothing in these terms prevents either party from bringing a legitimate claim before a competent court, seeking urgent legal relief, reporting a suspected offence, or exercising another right protected by law.
The parties should comply with applicable court rules, filing requirements, deadlines, and orders.
The Company may seek legal advice and may defend claims that it considers unfounded. Customers likewise retain the right to challenge an invoice or the Company's conduct through lawful means.
32. Legal Costs and Court-Ordered Remedies
Where a dispute proceeds to court, each party's responsibility for legal fees, court charges, damages, and other recoverable expenses will be determined by the applicable law, any enforceable agreement, and the court's orders.
The Company may request recovery of reasonable legal costs or other remedies where there is a lawful basis for the request.
A customer will not automatically owe a penalty merely for filing a lawsuit against the Company. Equally, the Company will not automatically be entitled to compensation simply because it succeeds in defending a claim.
Any award of costs, damages, or other monetary relief will depend on the relevant legal rules and the circumstances of the case.
No provision in these terms is intended to penalise a customer for bringing a genuine complaint, seeking lawful redress, or exercising a statutory right.
33. Claims Involving Company Personnel
The Company may take reasonable steps to protect its employees, officers, directors, and authorised representatives from unlawful conduct.
Where a claim involves an allegation against company personnel, the parties should rely on the applicable law and the evidence presented through the appropriate legal process.
The Company may seek any compensation, costs, or other remedy that a competent court lawfully awards.
However, the Company does not impose an automatic charge of USD 1,599, or an additional USD 299 for every day an employee or official spends in custody, solely because a customer files a lawsuit or because the Company obtains a favourable ruling.
Such amounts are not established debts under these terms. Any compensation connected with wrongful conduct, unlawful detention, legal expenses, or other loss must be determined under the applicable law and supported by an appropriate legal basis.
Nothing in this section limits any lawful claim that an individual or the Company may have against a person responsible for proven wrongdoing.
34. Governing Law and Jurisdiction
These terms shall be interpreted in accordance with the laws applicable to the relevant transaction and the parties' enforceable agreement.
Where Kenyan law applies, mandatory Kenyan consumer protection, contract, tax, data protection, and other applicable legislation will govern the relevant matters.
Any court proceedings will be brought before a court with proper jurisdiction, subject to applicable law and any valid jurisdiction agreement.
A provision in these terms will not be interpreted as giving a court authority it does not possess or removing a customer's statutory rights.
Where a customer resides in another jurisdiction, mandatory local consumer protection rules may apply despite a general choice-of-law clause.
35. Changes to These Terms
The Company may update these terms to reflect changes in its invoicing procedures, accounting systems, payment methods, business operations, or applicable legal requirements.
The current version will be made available on the website with its effective or last-updated date.
Where a change materially affects an existing contract, the Company will provide notice or obtain consent where required by law.
Unless otherwise permitted by law, changes will not retrospectively remove rights that have already accrued under a completed transaction.
Customers should review the applicable version when entering into a new transaction.
36. Severability
If a provision of these terms is found to be unlawful, invalid, or unenforceable by a competent authority, that provision will be applied only to the extent legally permitted or, where necessary, treated as severable from the remaining terms.
The remaining provisions will continue to apply to the extent that they remain lawful and enforceable.
The removal or restriction of an invalid provision will not create an automatic right to impose a different penalty or charge that lacks an independent legal basis.
The parties will interpret the remaining terms in a manner consistent with the original lawful purpose of the document.
37. No Waiver
A delay or failure by the Company to enforce a contractual right does not automatically mean that the right has been permanently waived.
Similarly, a customer's decision to make a payment while seeking clarification does not necessarily mean that the customer accepts every disputed charge, unless the applicable law and circumstances establish otherwise.
Any waiver or variation should be documented where appropriate.
Nothing in this section removes rights that arise by law or prevents a party from relying on an applicable limitation period, statutory defence, or other lawful protection.
38. Entire Agreement and Related Policies
These terms govern the accounting and invoicing matters they specifically address.
They should be read together with the relevant order confirmation, product or service description, payment terms, delivery policy, refund policy, privacy policy, and general website terms.
Where two documents appear inconsistent, the parties should interpret them consistently where reasonably possible.
Any conflict will be resolved according to the applicable contract, mandatory legal requirements, and the circumstances of the transaction. A general invoicing provision will not automatically override a specific delivery commitment or statutory consumer right.
Customers may contact the Company for clarification before completing a transaction.
39. Contact and Official Notices
Questions about invoices, credit notes, payment reconciliation, accounting corrections, and related matters should be directed to the Company's official contact channels.
Company: Ultimate Holdings
Email: ultimateholdings.support@gmail.com
Telephone/WhatsApp: +254 758 585 540
Location: Nakuru, Kenya
Website: [Insert Website URL]
Customers should include the relevant invoice or order number in correspondence whenever possible.
The Company may use the contact details supplied by the customer to communicate legitimate information about the transaction, subject to applicable privacy and electronic communications laws.
Customers should notify the Company if their contact details change or if they believe an unauthorised person has accessed their account or transaction information.
40. Final Acknowledgement
By requesting an invoice or entering into a transaction with Ultimate Holdings, customers acknowledge that invoices and credit notes are financial records intended to accurately document the relevant transaction.
Customers are encouraged to read the applicable terms, confirm prices and payment instructions, retain transaction records, and raise discrepancies promptly.
The Company aims to maintain accurate accounting records, communicate financial obligations clearly, and address genuine disputes in a fair and professional manner.
These terms are intended to support transparent commercial dealings. They do not authorise the Company to misrepresent whether goods or services will be delivered, retain payments unlawfully, impose arbitrary fines, or prevent customers from exercising lawful rights.
End of Invoices, Customer Invoices & Credit Notes Terms and Conditions.